How quickly will my order be processed?
We harvest once a week for our own-label trout, and send out orders every Tuesday and Wednesday, to reach you by Thursday latest. Local pickup from Kames is on Thursday of each week. If you have a special deadline or day in mind, just get in touch at email@example.com and we will do our best to help.
what about christmas delivery?
If you want your trout to be as fresh as possible for Christmas, (particularly if you want fresh fillets which have a shorter shelf life), we recommend you write CHRISTMAS in the notes box at checkout. We will send out your order to arrive at the start of Christmas week, 21-23rd December.
Will it always arrive with a good shelf-life?
We guarantee that when your fish reaches you it will have a minimum 5 day shelf life for the fresh, and a minimum 2 week shelf life for the smoked.
HOW MUCH DOES THE DELIVERY COST?
We’ve set our delivery charge at £4.99 for the UK, including Highlands & Islands. As a Highland farm, we get so frustrated by the extra charges to remote areas, and we are determined not to transfer this to the customer! Our orders are fulfilled by APC (overnight delivery), Menzies (next-day) and Royal Mail (next day delivery) depending on where you live.
We offer a free local collection from Kames Fish Farm, Kilmelford, PA34 4XA, on Thursdays only.
We offer free delivery for all orders over £40.
What if I am out?
As fish is a perishable item we have instructed our couriers to leave in a safe place or on your doorstep. Please put a note in the checkout comments box if you have a particular instruction for delivery.
How do you keep the product chilled?
We use frozen gel packs within insulated bags to keep the products cool during their journey to you.
Do you accept returns or issue refunds?
We don’t accept returns for obvious reasons! But if your product is not to your satisfaction, please get in touch at firstname.lastname@example.org with a short explanation, and we will issue a refund immediately.
Can we cancel an order after we’ve placed it?
Please get in touch as quickly as possible at email@example.com if you change your mind on an order placed and we can issue a refund depending on how far along the processing journey your fish is.
Is your packaging recyclable?
Yes, all except the film for vacuum-packing, and we are involved with laboratory trials to use a bio-degradable film so watch this space! The tray, the boards and the sleeves are all recyclable, and we send out in eco-friendly padded bags that use sheep’s wool as the insulator.